Text Beacon enhances client experience with 24/7 service Beacon Management Services is pleased to announce the launch of Text Beacon, an innovative new texting feature powered by artificial intelligence (AI) for its customers. Clients can text their HOA-related questions to 877-870-8464 for immediate responses to their inquiries anytime, day or night. Text Beacon responded to over 5,000 text messages in the[...]
Kelly Allison, Senior Vice President of the Southeast Division for New American Funding joins the Atlanta Real Estate Forum Radio podcast to discuss customer service and its On-Time Closing Guarantee. She is joined by co-hosts Carol Morgan and Todd Schnick in the studio for this week’s edition of the All About Real Estate segment. New American Funding recently rolled out an[...]
Traton Homes is honored to add even more recognition to its impressive list of accomplishments in 2021 with the announcement that it has received a 2021 Guildmaster Award from GuildQuality for demonstrating exceptional customer service within the residential construction industry. “We are so proud to be recognized for our customer service efforts, and we appreciate all of our homeowners who took[...]
Aptly named and observed annually on the third Thursday of each quarter in January, April, July and October, Get to Know Your Customers Day is a day to recognize patrons and get to know them better. Knowing your customers is an integral part of successful business and Jackson EMC prides itself on delivering quality, energy-efficient new homes to its members through[...]
Consumers have unlimited options when it comes to sharing feedback on their experience with a company. From online review sites to social media, if a customer has an opinion, rest assured somebody will see it. On this week’s Marketing Minute, Atlanta Real Estate Forum Radio co-hosts Carol Morgan and Todd Schnick discuss how a business can successfully manage its reputation[...]
In an unprecedented $5.2 billion dollar move, two of the country’s top new home builders have announced that they are merging, thus creating the fourth largest homebuilding company by revenue in the United States. Standard Pacific and The Ryland Group, both based in Southern California, will collectively own or control 74,000 home sites. In addition, this merger brings Standard Pacific[...]
Keisha Hulsey began her career with 2-10 Home Buyers Warranty, the exclusive home warranty service provider awarding Builders Club Reward’s points in the Atlanta regional market, in 1998 as a customer service representative. This first position provided the perfect foundation for transitioning into the successful risk management specialist position she has held for five years. “Her contagious, positive attitude; energetic, driven[...]