From start to finish, Piedmont Residential believes that its customers should have peace of mind when building a new home. Now, the company has improved its building process by moving everything in-house, including its home warranty program.
“By taking away working with a third party, we feel that this will allow us to more efficiently manage our homes after closing dates,” said Shelby Feinberg, marketing and sales administrator at Piedmont Residential.
After closing, homeowners will be given a new home orientation followed by a 30 day and one year checkup. Additionally, buyers will have access to their own maintenance manual. This includes the subcontractor warranty information, manufacturer warranties and manuals for every appliance and fixture, home specifications and more.
At anytime, homeowners can call the builder or its mechanical contractors directly to set-up appointments in regards to any warranty issues. All contact information is available within the maintenance manual.
“It is all about putting the power in our homeowners’ hands,” explained Ian Birch, warranty manager at Piedmont Residential. “Without a middle man, they will receive information and results faster and easier than ever.”
Though the process has changed, homeowners will still receive the same warranty coverage. Piedmont Residential offers the 2-10 Home Buyers Warranty. Under it, workmanship is covered for one year while plumbing, electrical wiring and structure is covered for two.
For more information about Piedmont Residential’s warranty program, visit www.piedmontresidential.com or call 678-366-6470.