Geoff Graham and Brian Macaluso are this week’s guests on Atlanta Real Estate Forum radio. Geoff shares how customer satisfaction surveys can help improve the home buying and building experience for everyone involved, while Brian talks about the eco-friendly changes coming to the roofing industry.
Geoff Graham is the CEO of GuildQuality, the leading provider of customer satisfaction surveying for residential real estate and construction. Based in Atlanta, GuildQuality surveys customers on behalf of hundreds of builders, real estate developers, remodelers and other industry professionals all over North America.
Builders are driven by their customers’ needs and wants, and companies who deliver exceptional service are 10 times more likely to stay in business. Brand strength and service correlates with how well a builder will do. Builders choose to work with GuildQuality because they have a high survey response rate, which provides them with a high amount of quantitative and qualitative feedback. Companies that use GuildQuality can not only see trends over time on their survey questions, but they also receive detailed commentary to help them make changes or reinforce what they are doing well.
For more information on how builders in the Atlanta area are using customer satisfaction surveys to improve the home buying experience, listen to the full podcast. For more on GuildQuality, visit their website.
This week’s Deal of the Day is from Azalea Homes. Right now, they are a hosting a Sizzling Summer Savings Event at Waterford Commons in South Fulton. All inventory homes are on sale, and buyers can receive up to $26,000 off original prices through August 31. In addition to lower prices, buyers will also receive 40 percent off already included options and upgrades, a free move-in package and $25,000 towards closing costs. Waterford Commons is located close to the new Camp Creek Marketplace, and the community has amazing amenities including 100 acres of greenspace, clubhouse, junior Olympic pool, tennis courts and playground. For more information, please visit the Azalea Homes website.
Our next guest is Brian Macaluso the CEO of Dr. Roof. Based in Roswell, Dr. Roof is a residential and commercial roof replacement and repair company. In their 24 years, Dr. Roof has serviced over 80,000 customers in the metro area. In addition to repairing and replacing roofs, Dr. Roof also does work on everything related to the outside of your home–siding, windows, decks, doors, painting, etc.
If you’re like most people, you don’t really know when your roof needs replacing unless water starts leaking into your home. Brian says that the most common way to gauge when a roof needs attention is by the age. If you’re roof needs replacing, and you’re thinking about making it more “green,” there are a couple of options out there. The most common eco-friendly fix Dr. Roof currently offers is non-electrical venting. However, Brian shared that there are a few manufacturers who offer solar powered shingles, and Dr. Roof has applied to be the first Georgia company to be eligible to sell and install them.
For more on how to know when your roof needs replacing and other roofing trends, listen to the full podcast! For more on Dr. Roof, visit their website.
A special thanks to this month’s sponsor, Academy Mortgage. Are you looking to purchase a new home? Before you select your next dream home be sure to call Academy Mortgage first. Their professional mortgage team has the experience & expertise to maximize savings, value, and wealth for each and every client, while eliminating risk. Plus they have the distinct advantage of being a direct lender – all processing, underwriting, and closings are handled locally. For more information, visit www.AcademyMortgage.com.
For more information on how you can feature your Atlanta new homes news, communities, products and services on Atlanta Real Estate Forum or Atlanta Real Estate Forum Radio, call 770-383-3360.
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