Academy Mortgage Achieves Outstanding Customer Satisfaction Rating in 2013
Academy Mortgage had a wonderful 2013 that was full of accomplishments, accolades and extremely happy customers. The company is most proud of the results it saw at the end of the year and that it met its number one goal, which was to have at least a 95 percent customer satisfaction rating.
The mortgage company strives to make sure that every customer it works with has such a great experience that they recommend Academy Mortgage to their family, friends and coworkers. In 2013, Academy didn’t meet that goal; instead, they surpassed it! More than 96 percent of Academy’s customers said that they would absolutely refer them to anyone who was searching for a mortgage lender.
To achieve such a high rate of customer satisfaction, Academy Mortgage works backwards with the end process in mind. The mortgage brokers know that the height of the lending process is when home buyers are sitting at the closing table, and it’s also perhaps the most emotional part of process. Academy works to ensure that during that moment, each and every customer will still be happy with the service they have received and will want to refer them.
Academy Mortgage’s “all under one roof” operations and upfront underwriting is a large factor in its continued success. Offering upfront underwriting means that loan paperwork is generally moved directly from the loan officer to the underwriter, often cutting out a large chunk of time in the process. Then, as the loan continues through the approval process, each person involved is housed in the same location, allowing them to work closely together to provide the best possible outcome for each and every customer.
For more information about Academy Mortgage and the services they offer, contact a loan officer by calling 404-558-4399 or visit www.AcademyMortgage.com.
Equal Housing Lender. (c)2013 Academy Mortgage License #3113. GA Lic. # 20505. This is not a commitment to lend. Academy Mortgage Atlanta: 5565 Glenridge Connector, Suite 400. Atlanta, GA 30342. Georgia Residential Mortgage Licensee.